Description:
Supports Collection Manager in delinquency control for the credit union.
The Collection Specialist's main responsibility will be to follow up on past due accounts, negative shares, by phone, letter or email.
Candidates must possess a high level of professionalism, understand the value of teamwork, possess excellent communication skills and strive for excellence in any endeavor you undertake.
Collectors main responsibility will be to follow up on past due accounts, negative shares, by phone, letter or email.
All collection efforts will be noted in the Tracker screen on the system.
The Tracker follow up report will be worked daily and further collection efforts will be completed.
Notify co-signers of delinquent accounts regarding delinquency status.
Review status of delinquent accounts and initiate collection action.
Recommend Charge offs for the negative shares on a weekly basis.
Act as a liaison for the Fraud group on behalf of Kalsee
Prepare paperwork for legal action on accounts as requested by Collection Manager/Vice President of Collections.
File disability/Life claims as needed for members.
Process garnishments/levy’s as received in a timely and accurate manner.
Monitor E-Oscar disputes on a weekly basis.
Pull and review the mid-month reports (Paid ahead report, interest higher than regular payment, close to zero).
Review all activities for compliance with established policies, procedures, and regulations.
Regulations include but are not limited to: Bank Secrecy Act / Anti-Money Laundering / Office of Foreign Assets Control regulations.
Participate in annual training as required by the BSA/OFAC Compliance Officer
Perform other duties as requested
#zr
Requirements:
High School Diploma or GED Required
1-3 years previous Credit Union experience preferred
Previous collections experience preferred
Skill in aptitude for detail work
Ability to relate to members effectively
Whatsapp
