Director of Core Systems

Description: Job Title: Director of Core Systems FLSA: Exempt Function: Information Technology Reports To: Vice President of Information Technology Purpose: Management and oversight of the credit union’s core system, ancillary systems, and third-party integrations.
Provide support to the Vice President of Information Technology.
Provide escalated support to the department staff.
Promote positive employee relations and morale.
Direct staff in such a way that allows them to provide members with an extraordinary experience in accordance with the credit union’s core values and service promise.
Responsibilities: Maintain a high-level knowledge and engagement with core platform and integrations Manage and oversee product research, service, development, and implementation across multiple business lines Oversee coordination of product/service upgrades across multiple business lines Provide management and oversight of internal and external support cases, report monthly metrics Serve as core platform liaison between credit union and core provider Manage and oversee the day-to-day operations of the Core Systems Department Lead team of Product Managers to support multiple business areas of the credit union Mentor, encourage, and coach team to foster a supportive work environment Identify and address staff developmental needs Manage staff assignments, training, and development Complete quarterly and annual performance evaluations Align with the Vice President of Information Technology to ensure projects are completed in a timely manner Act as a key contributor and subject matter expert (SME) for strategic projects Oversee departmental projects and work with team to ensure departmental projects are completed on time, within scope, and on budget Assist with the preparation, implementation, and supervision of the department budget Act as a liaison between the Core Systems Product Managers and the Vice President of Information Technology Work with the Vice President of Information Technology to prioritize projects Assist in the execution of the credit union’s strategic goals Ensure that all internal/external audit and compliance procedures are being followed Ensure that staff and oneself understands and complies with all credit union policies, procedures, and requirements, including all applicable state and federal laws and regulations Promote and maintain a confidential environment to protect member, employee, and credit union information Create and promote a positive professional image of oneself and the credit union Promote positive employee relations and morale Exemplify the credit union’s core purpose, core values, and service promise Perform other duties as assigned Requirements: Education and Experience: A bachelor’s degree or achievement of formal certifications recognized in the industry as equivalent to a bachelor’s degree (e.
g.
, information technology certifications in lieu of a degree) Five to eight years of similar or related experience One to two years management experience required, preferably in the financial services industry Financial institution experience and/or credit union experience strongly preferred Skills, Abilities, and other Requirements: Strong computer and application skills Excellent verbal and written communication and grammar skills, with the ability to communicate technical information in an easy-to-understand and effective manner Strong presentation skills Ability to be bonded required Ability to successfully organize, prioritize, and manage multiple responsibilities Ability to keep up with a busy work flow Ability to sit/stand for long periods of time Ability to perform repetitive tasks Team player with a positive attitude and flexibility Professional demeanor and personal accountability Occasional travel to offsite locations may be required Compliance experience helpful