Associate Director Admission Operations

Position Details Posting Summary College Assoc Provost Enrollment Mgmt Executive Area Provost & VP Academic Affairs Department Admissions Posting Detail Information Posting Number S640P Job Type Full Time, Regular Pay Type Exempt/Salaried Pay Grade G Campus Location WMU-Kalamazoo - Main Campus Salary Range Pay is commensurate with qualifications and experience, combined with an excellent benefits package.
General Summary Manages and oversees the Office of Admissions operations and customer service functions.
Major Duties Manages and oversees the Office of Admissions operations and customer service functions, including business processes, data capture and processing, functional and systems-related technology, document management, application processing and notification functions.
Manages the execution of all internal admission processes, including front-line customer service, communications and troubleshooting.
Ensures the admissions operations team has consistent routines and protocols surrounding daily activities.
Develops and improves operational efficiency by resolving operational efficiency issues.
Assesses operations to streamline processes and maintain a continuous process improvement office culture.
Ensures effective and efficient processing of applications by designing applications, supervising the processing of admission applications and transcripts and monitoring achievement of office goals for response time.
Collects and analyzes undergraduate admissions data.
Compiles reports to inform predictive enrollment model efforts.
Evaluates and implements operating procedures.
Communicates with internal and external stakeholders concerning policies and procedures.
Evaluate student-athlete compliance issues with athletic department personnel as needed.
Hires, trains, evaluates and supervises staff and student employees.
Minimum Qualifications Bachelor’s degree in related field from an accredited institution.
Five years’ relevant experience.
Supervisory experience.
Strong interpersonal, written and verbal communication skills.
Desired Qualifications Master’s degree in related field from an accredited institution.
Special Instructions to Applicants Internal applicants should use the WMU – Internal Application.
External applicants should use the WMU – Application.
Additional Position Information Staff Compensation System pay grades and rates are available at: https://wmich.
edu/hr/staffcompensation.
Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents.
To access information about the specific benefits available for this position, s://www.
wmich.
edu/hr/enrollment-staff.
Physical requirements and working conditions Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.