Position Summary:
Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures.
The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the day-to-day operations of the store, and in the absence of the Store Manager, is responsible for directing the activities of all employees.
Tasks & Responsibilities:
Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
Assisting the Store Manager in implementing strategies to help meet store goals and objectives
Assisting the Store Manager with recruiting, developing, and motivating store employees who exceed internal and external customer expectations
Ensuring compliance with federal, state, and local regulations
Establishing a strong customer service/selling culture to maximize sales
Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager.
Assisting the Store Manager in ordering, bank deposits, and daily paperwork
Must complete store paperwork at least once per week
Must complete all store orders at least once per month
Marketing within your community to increase market share and store revenues
Resolving customer complaints for increased customer satisfaction
Assisting the Store Manager with controlling labor hours, cash, store audits, and shrinkage
Help maintain a neat and clean store environment for our customers and employees
Other duties as assigned
Attend monthly financial meeting with manager and district manager
In the absence of a store manager, Assistant Manager will perform all store duties
Pre-requisites:
A minimum of one year management experience in industries such as hospitality, financial services, retail and restaurant
High School graduate or equivalent
Ability, willingness, and comfort to engage with customers
Ability to develop positive relationships with internal and external customers
Strong desire to exceed corporate initiatives and inspire excellence in a team
Excellent verbal and written communication, and presentation skills
High-energy, collaborative management experience
Professional appearance and demeanor
Attend the Modern Management course
CPR certified
Working Conditions and Physical Requirements:
Must be able to work any area of the store (both inside and out) when needed and to operate a computerized Point of Sale system/cash register.
Position requires bending, standing, walking and repetitive use of hands and arms the entire workday.
Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.
Position requires the ability to handle exposure to food and cleaning chemicals on an hourly basis.
Must have the ability to work a minimum of 40 to 50 hours a week.
Must have reliable transportation and the ability to be on call 24 hours a day.
Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customers
Benefits:
Eligible 1st of the month, following 60 days from the date of promotion
Insurance with FSA
Short Term Disability
Paid Life Insurance
Can buy extra coverage for self, spouse and children
Dental
Vision
Brand: J&H Family Stores
Address: 8739 W.
Main Street Kalamazoo, MI - 49009
Property Description: M-43 Marathon
Property Number: 157
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