*About us*
We are a leading eCommerce business specializing in the sales, service, and shipment of lakefront equipment, including boat lifts and boat docks.
Our mission is to provide high-quality products and exceptional service to customers looking to enhance their waterfront experience.
We are seeking a motivated and customer-focused individual to join our team as an eCommerce Retail Sales and Customer Service Associate.
Responsibilities:
* Provide exceptional customer service by responding to customer inquiries via email, phone, and live chat in a timely and accurate manner.
* Assist customers in selecting products by providing expert advice and recommendations based on their needs and preferences.
* Process orders, returns, and exchanges efficiently, ensuring a positive shopping experience.
* Maintain in-depth knowledge of our product line, including features, benefits, and installation processes of boat lifts and docks.
* Collaborate with the logistics team to ensure timely and accurate shipment of products.
* Collect and analyze customer feedback to improve product offerings and service.
* Manage and update product listings on the website, ensuring accuracy and completeness.
* Work closely with the managment team to develop and implement promotional strategies.
* Stay informed about the latest trends and developments in the marine industry, especially related to boat lifts and docks.
Qualifications:
* Proven experience in retail sales and customer service; experience in eCommerce is a plus.
* *Strong preference for candidates with experience in the marine industry, specifically with knowledge of boat lifts and docks.
*
* Excellent communication skills, both written and verbal, with the ability to convey information clearly and persuasively.
* Positive attitude and capacity to work well under pressure
* Strong problem-solving skills and the ability to think quickly under pressure.
* Proficient in the use of eCommerce platforms, CRM software, and Google Suite.
* Experience with Quickbooks desktop / enterprise software a plus
* Detail-oriented with strong organizational and time-management skills.
* Ability to work independently and as part of a team.
* High school diploma required; college degree or relevant certifications in business, marketing, supply chain, or marine-related fields a plus.
We offer competitive pay, employee discounts, and opportunities for career growth.
If you are passionate about technology, enjoy working with customers, and thrive in a sales-driven environment, we would love to hear from you.
Please note that only qualified candidates will be contacted for an interview.
Thank you for considering this opportunity.
Job Types: Full-time, Part-time
Pay: $14.
00 - $17.
00 per hour
Expected hours: 30 – 45 per week
Benefits:
* Employee discount
* Paid time off
Shift:
* Morning shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Application Question(s):
* Do you have any experience with marine related equipment or products such as: Boat Lifts or Boat Docks?
Experience:
* E-commerce: 1 year (Preferred)
* Sales: 1 year (Preferred)
* Customer service: 1 year (Preferred)
Shift availability:
* Day Shift (Required)
Ability to Commute:
* Plainwell, MI 49080 (Required)
Work Location: In person
Whatsapp
