The Community Manager (CM) is accountable for all day-to-day property operations and enhancing the value of t2 different communities in Kalamazoo.
The CM will primarily focus on community management, resident retention/relations, and daily operations.
They are expected to perform regular operational tasks such as collecting rents, performing lease signings, managing resident files, managing supplies and inventory, protecting all company assets by performing routine inspections, and working closely with local municipalities on code adherence.
The CM is also the main advocate for the residents and will be the point person when it comes to resolving all resident concerns.
Responsibilities will also include, but are not limited to:
Both home leasing and sales
Sales and marketing efforts
Enhance resident experience
Develop and maintain good working relationships with vendors, partners, and the corporate office
Administer and maintain resident ledgers
Oversee customer billing and collections
Execute the company’s standard operating procedures and policies
Work with vendors to increase and maintain curb appeal and perform any/all contracted services
Oversight of old home demolition, lot preparation, and new home deliveries
Other duties and projects as assigned by Regional Manager
Qualifications:
Management experience a must - manufactured home experience a plus!
Knowledge of City and County manufactured home regulations
Team-oriented with an exceptionally strong work ethic and outstanding interpersonal skills
Problem-solving and organizational skills with attention to detail
Communication skills
Strong judgment and decision-making skills
Strong customer service skills
Basic computer knowledge – property management software experience a plus!
Able to work independently, as well as part of a team
Availability to work on-call, and as needed during non-business hours - some Saturdays required
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