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Posted : Wednesday, January 03, 2024 06:13 AM
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information This positon is within the Immunodiagnostics Division at Thermo Fisher Scientific.
This position is site based in Portage, MI.
How will you make an impact? As a Technical Applications Specialist II you will provide applications support and training to customers on Thermo Fisher Scientific allergy and autoimmune reagents, instrumentation, software and operation.
You will solve customer escalations effectively and act as a trusted expert to both internal and external customers, delivering an exceptional customer experience and contributing to the overall success of the business.
What will you do? Provides technical assistance via Technical Support Hot-Line, phone/email to customers, both external and internal, involving hardware, software, and system operation.
Evaluates customer inquiries and complaints and provides technical support to resolve them with exceptional follow up and follow through to close the inquiry/complaint to the customers satisfaction.
Guides the investigation of confirmed complaints to determine the root cause of the product deficiencies that lead to a complaint and activities needed for corrective and preventative action.
Provides comprehensive operator training to customers for instrument systems in the portfolio, both in Home-office training lab as well as at the customer site.
Performs performance qualifications (start-up verifications) on newly installed instruments as well as software upgrades.
Takes the lead as a team resource for TS and service to assist in troubleshooting difficult problems and identifying solutions.
Utilizes extensive knowledge of instrument, product and software as a technical specialist lead.
Acts as a Project Lead for Quality Plans for software upgrades, product launches, product recalls etc… Responsible for short notice trips to troubleshoot reagent /instrument/software quality issues and present solution to the appropriate lab personnel.
Proficient in testing ImmunoCAP and EliA markers and Verification Procedures.
Able to discuss discrepancies with appropriate lab personnel.
Assist Marketing, as the Technical Expert, staffing the booth at large conferences such as AACC.
Demonstrates knowledge, understanding and documentation requirements regarding FDA, and other regulatory functions which impact the medical device/VD industry including: Complaint Reporting and Documentation, Good Manufacturing Practices (GMPs), HIPAA, and Medical Device Reporting (MDR).
How will you get here? Education Requires a bachelor’s degree in a biological science.
Medical Technologist or Clinical Laboratory Scientist certification and training desired Clinical laboratory experience highly preferred Experience Requires a minimum of 5+ years of laboratory or related work experience 2+ years User and technical experience with instruments preferred.
2+ years training experience or equivalent Knowledge, Skills, Abilities Mechanical knowledge and abilities regarding instrumentation preferred Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts Customer-centric mindset Strong computer skills preferred Ability to travel up to 30% Our Mission is to enable our customers to make the world healthier, cleaner and safer.
Watch as our colleagues explain 5 reasons to work with us.
As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process.
For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments.
If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*.
Please include your contact information and specific details about your required accommodation to support you during the job application process.
*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.
Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information This positon is within the Immunodiagnostics Division at Thermo Fisher Scientific.
This position is site based in Portage, MI.
How will you make an impact? As a Technical Applications Specialist II you will provide applications support and training to customers on Thermo Fisher Scientific allergy and autoimmune reagents, instrumentation, software and operation.
You will solve customer escalations effectively and act as a trusted expert to both internal and external customers, delivering an exceptional customer experience and contributing to the overall success of the business.
What will you do? Provides technical assistance via Technical Support Hot-Line, phone/email to customers, both external and internal, involving hardware, software, and system operation.
Evaluates customer inquiries and complaints and provides technical support to resolve them with exceptional follow up and follow through to close the inquiry/complaint to the customers satisfaction.
Guides the investigation of confirmed complaints to determine the root cause of the product deficiencies that lead to a complaint and activities needed for corrective and preventative action.
Provides comprehensive operator training to customers for instrument systems in the portfolio, both in Home-office training lab as well as at the customer site.
Performs performance qualifications (start-up verifications) on newly installed instruments as well as software upgrades.
Takes the lead as a team resource for TS and service to assist in troubleshooting difficult problems and identifying solutions.
Utilizes extensive knowledge of instrument, product and software as a technical specialist lead.
Acts as a Project Lead for Quality Plans for software upgrades, product launches, product recalls etc… Responsible for short notice trips to troubleshoot reagent /instrument/software quality issues and present solution to the appropriate lab personnel.
Proficient in testing ImmunoCAP and EliA markers and Verification Procedures.
Able to discuss discrepancies with appropriate lab personnel.
Assist Marketing, as the Technical Expert, staffing the booth at large conferences such as AACC.
Demonstrates knowledge, understanding and documentation requirements regarding FDA, and other regulatory functions which impact the medical device/VD industry including: Complaint Reporting and Documentation, Good Manufacturing Practices (GMPs), HIPAA, and Medical Device Reporting (MDR).
How will you get here? Education Requires a bachelor’s degree in a biological science.
Medical Technologist or Clinical Laboratory Scientist certification and training desired Clinical laboratory experience highly preferred Experience Requires a minimum of 5+ years of laboratory or related work experience 2+ years User and technical experience with instruments preferred.
2+ years training experience or equivalent Knowledge, Skills, Abilities Mechanical knowledge and abilities regarding instrumentation preferred Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts Customer-centric mindset Strong computer skills preferred Ability to travel up to 30% Our Mission is to enable our customers to make the world healthier, cleaner and safer.
Watch as our colleagues explain 5 reasons to work with us.
As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process.
For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments.
If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*.
Please include your contact information and specific details about your required accommodation to support you during the job application process.
*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.
Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
• Phone : (855) 471-2255
• Location : Portage, MI
• Post ID: 9076293819
