Position Details
Posting Summary
College Information Technology / CIO
Executive Area Provost & VP Academic Affairs
Department Office of Information Technlgy
Posting Detail Information
Posting Number S621P
Job Type Full Time, Regular
Pay Type Nonexempt/Hourly
Pay Grade E
Campus Location
Salary Range Pay is commensurate with qualifications and experience, combined with an excellent benefits package.
Number of Vacancies
General Summary
Provides support, installation, maintenance and repair for computer hardware and peripherals for assigned units.
Major Duties
Provides technical support for assigned units.
Prepares new hardware and peripherals for end-users and computer labs, including installing and configuring operating systems and approval applications.
Creates, updates and maintains a reliable inventory of all hardware, software and related licenses throughout assigned units.
Installs or reinstalls software applications as needed.
Coordinates, troubleshoots and performs basic repairs for hardware and peripherals issues.
Assists end-users with instructional equipment in computer labs, classrooms and conference rooms.
Assists with operational tasks, unit-specific systems and network-related duties.
Minimum Qualifications
Associate’s degree or two years’ college coursework in a related field from an accredited institution.
One year’s relevant experience.
End user support experience.
Strong interpersonal, written and verbal communication skills.
Ability to work irregular shifts and extended hours, including evenings and weekends.
Desired Qualifications
Relevant industry certification.
Special Instructions to Applicants
Internal applicants should use the WMU – Internal Application.
External applicant should use the WMU Application.
Additional Position Information
Staff Compensation System pay grades and rates are available using the URL:https://wmich.
edu/hr/staffcompensation.
Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents.
To access information about the specific benefits available for this position, s://www.
wmich.
edu/hr/enrollment-staff
Physical requirements and working conditions
Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.
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