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Posted : Sunday, December 10, 2023 09:34 AM
Requisition ID: 1375
Location:
Kalamazoo, MI, US, 49007
Department: Sales
Travel: No Travel Required
At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night.
We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products.
Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.
With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate.
We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.
If this sounds like something you would like to be a part of, we’d love to hear from you.
Learn more about us at www.
graphicpkg.
com.
Inspired Packaging.
A World of Difference.
If you are a GPI employee, please click the Employee Login before applying.
Coord.
, Sales & Operations Support III JOB FUNCTIONS: Job functions include, but are not limited to the following.
Position reports to the Customer Service Manager Enter/import internal and external customer orders via Panther Order entry module.
Plan, enter and communicate customer shipment load plans via Panther load planning module.
Maintain positive relationships between Customer Service, Operations Mgt.
, Sales, Suppliers, and the Customer.
Origination of daily manufacturing production schedule, by machine, process, and department, to meet sales forecasts or customer orders.
Ensure that orders are scheduled on the machine most capable and qualified to run the order efficiently and with the best quality.
Minimize trim/side rolls and Maximize machine trim to efficiently provide customers with on time shipments.
Adjust production schedule as necessary to allow for scheduled and unscheduled downtime.
Partner with site leadership team to ensure product quality standards are met or exceeded.
Coordinate and manage the work-in-process and finished goods inventories through the SAP/Panther systems.
Review and communicate production commitments to Shipping Department to meet customer needs.
Prepare reports, as needed, by management.
Compliance with all Company policies, procedures, and processes.
Participate in local Lean Manufacturing cadence.
Participate in off-shift coverage responsibilities and rotation as required Other duties as assigned.
The above job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
BACKGROUND / EXPERIENCE: 5+ years of customer service management experience Previous Customer Service/Customer Relations experience MS Office EDUCATION / KNOWLEDGE: Bachelor’s degree or an equivalent combination of related training and experience SKILLS: Strong organizational skills Quality orientation and attention to detail Strong interpersonal and communication skills An ability to manage multiple priorities Strong team player SCHEDULE DEMANDS: General schedule is an 8-hour M-F assignment, however, employee must be willing to work alternate schedules occasionally; that may include early mornings, nights, and/or weekends and be punctual while doing so.
Occasional overnight travel to include flying, driving, riding or by rail.
Must be willing to work as of the weekend duty rotating schedule.
PHYSICAL DEMANDS: Sitting or standing for extended periods of time up to 8+-hours.
Occasional Lifting up to 20 lbs.
Reading computer screen or other electronic devices.
Use of various office hand and electrical tools or equipment.
KEY COMPETENCIES: Integrity & Trust Action Oriented Drive for Results Ethics and Values Managerial Courage Priority Setting GRAPHIC PACKAGING INTERNATIONAL, LLC is an Equal Opportunity Employer.
All candidates will be evaluated on the basis of their qualifications for the job in question.
We do not base our employment decision on an employee's or applicant's race, color, sex, age, religion, national origin, sexual orientation, citizenship, handicap, or disability, marital status, veteran status or any other basis prohibited by local, state, or federal law.
Click here to view the EEO is the Law Poster.
Nearest Major Market: Kalamazoo
We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products.
Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.
With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate.
We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.
If this sounds like something you would like to be a part of, we’d love to hear from you.
Learn more about us at www.
graphicpkg.
com.
Inspired Packaging.
A World of Difference.
If you are a GPI employee, please click the Employee Login before applying.
Coord.
, Sales & Operations Support III JOB FUNCTIONS: Job functions include, but are not limited to the following.
Position reports to the Customer Service Manager Enter/import internal and external customer orders via Panther Order entry module.
Plan, enter and communicate customer shipment load plans via Panther load planning module.
Maintain positive relationships between Customer Service, Operations Mgt.
, Sales, Suppliers, and the Customer.
Origination of daily manufacturing production schedule, by machine, process, and department, to meet sales forecasts or customer orders.
Ensure that orders are scheduled on the machine most capable and qualified to run the order efficiently and with the best quality.
Minimize trim/side rolls and Maximize machine trim to efficiently provide customers with on time shipments.
Adjust production schedule as necessary to allow for scheduled and unscheduled downtime.
Partner with site leadership team to ensure product quality standards are met or exceeded.
Coordinate and manage the work-in-process and finished goods inventories through the SAP/Panther systems.
Review and communicate production commitments to Shipping Department to meet customer needs.
Prepare reports, as needed, by management.
Compliance with all Company policies, procedures, and processes.
Participate in local Lean Manufacturing cadence.
Participate in off-shift coverage responsibilities and rotation as required Other duties as assigned.
The above job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
BACKGROUND / EXPERIENCE: 5+ years of customer service management experience Previous Customer Service/Customer Relations experience MS Office EDUCATION / KNOWLEDGE: Bachelor’s degree or an equivalent combination of related training and experience SKILLS: Strong organizational skills Quality orientation and attention to detail Strong interpersonal and communication skills An ability to manage multiple priorities Strong team player SCHEDULE DEMANDS: General schedule is an 8-hour M-F assignment, however, employee must be willing to work alternate schedules occasionally; that may include early mornings, nights, and/or weekends and be punctual while doing so.
Occasional overnight travel to include flying, driving, riding or by rail.
Must be willing to work as of the weekend duty rotating schedule.
PHYSICAL DEMANDS: Sitting or standing for extended periods of time up to 8+-hours.
Occasional Lifting up to 20 lbs.
Reading computer screen or other electronic devices.
Use of various office hand and electrical tools or equipment.
KEY COMPETENCIES: Integrity & Trust Action Oriented Drive for Results Ethics and Values Managerial Courage Priority Setting GRAPHIC PACKAGING INTERNATIONAL, LLC is an Equal Opportunity Employer.
All candidates will be evaluated on the basis of their qualifications for the job in question.
We do not base our employment decision on an employee's or applicant's race, color, sex, age, religion, national origin, sexual orientation, citizenship, handicap, or disability, marital status, veteran status or any other basis prohibited by local, state, or federal law.
Click here to view the EEO is the Law Poster.
Nearest Major Market: Kalamazoo
• Phone : NA
• Location : Kalamazoo, MI
• Post ID: 9006098369
