JOB SUMMARY:
Responsible for the installation and maintenance of ATMs and Air/Vac equipment.
SUPERVISOR RESPONSIBILITIES:
None
DUTIES / RESPONSIBILITIES:
Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
Partner with the territory dispatcher to execute dispatch request as scheduled and requested.
Perform cash replenishment and coin removal and scheduled and requested.
Maintain a professional image, both personal and vehicle.
Maintain inventory standards as required.
Communicate inventory and support requests in order to complete scheduled task in an accurate and timely manner.
Attend training as requested in Wisconsin and maintain technical competencies of ATM and Air Product.
Perform administrative paperwork in a complete, accurate and timely manner.
Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers
Identify and recommend efficiency improvements.
Operate as a team player
Assist other technicians and help train or perform ride along training as needed
Performs other related duties as assigned.
REQUIREMENTS: (Education, Experience, Skills, Abilities)
High School Degree / GED
Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
Ability to drive a vehicle over 50% of the shift.
Ability to work in a safe manner when lifting and performing tasks associated with position.
Experience trouble shooting or electro mechanical work
Ability to follow the expectations of the Field Service Handbook.
Excellent communication skills, written/verbal with internal and external contacts.
Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
Ability to adapt to change in the workplace or assignment of duties.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the job.
While performing the duties of this job, the Team Member is regularly required to talk and hear.
Required to frequently sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
The Team Member is required to sit, stoop, bend and kneel.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Lifting of equipment and parts is required occasionally to frequently.
Team Members will be exposed to lifting the following as requirements of this position:
Dispenser (part) 34lbs Coin Box 60lbs Vacuum Attachment 310lbs
Coin Bag 40lbs Concrete Bag 80lbs With lifting equipment
Compressor 40lbs Dolly 86lbs ATMs 280-875lbs
High Security Base 60lbs Top Compartment 140lbs With lifting equipment
WORK ENVIRONMENT:
This job operates in a traveling capacity within a van and takes direction via phone or email 50% of a shift.
This job operates 50% at customer locations and will be exposed to weather conditions within the specific territory.
This role routinely uses lifting equipment, hand tools, iPad and cell phone, etc.
This is a full-time position.
Days and hours or work are Monday through Friday, 8:00 am to 5:00 pm, occasional overtime required.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job.
Duties, responsibilities and activities may change at any time with or without notice.
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